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Support & care
Find answers for makeup, shades, orders and returns—or start a conversation with our care team.
Frequently asked
Use our camera-free Shade Finder to narrow by category, skin tone, undertone and preferred look. Every swatch is also named so it never relies on color alone.
Start with the look you prefer: a fresh complexion, soft-focus cheeks or a defined lip. Explore the product details and Shade Finder to compare color and finish.
Start with a small amount of color, blend with a clean brush and add gradually until the finish feels right for you.
Keep caps closed, store products away from heat and direct sunlight, and follow the care and use guidance on the product label.
Orders usually leave our studio within 1–2 business days. You will receive tracking by email as soon as the parcel is collected.
Unopened products can be returned within 30 days. For hygiene reasons, opened color cosmetics are not returnable unless they arrive damaged or faulty.
Yes. Visit our Business page to choose Wholesale, Distributor, Private Label or OEM / ODM and submit your brief.